Information about Wacken, the Wackenbus and the Corona crisis

Date of the document: 2020-05-15

For those in a hurry: Click here for our DECISION FORM to start a rebooking or cancellation!

Dear travellers and prospects of Wackenbus,

the current Corona crisis confronts us with challenges that we have never experienced in our modern society. Currently, it is not yet clear how long the measures taken by the governments of the world will be ongoing to curb the spread of the disease..

Unfortunately, on April 16, 2020 the organizer of the Wacken Open Air announced that the Wacken Open Air 2020 was not allowed to take place due to official orders and had to be canceled. Since our bus trips are, of course, directly related to the Wacken Open Air 2020, we are forced to cancel the bus trips with the Wackenbus, too.

Of course, as metal fans we very much regret this situation and we, as the company Rockfahrzentrale UG, which stands behind Wackenbus.com, find ourselves in a very difficult financial situation that we never had before.

Therefore, we welcome the decision of the Bundestag (German house of parliament), which passed a law to protect organizers on May 14, 2020. Due to this law, Wackenbus.com is allowed to offer a voucher solution, which we are happy to offer, since we would not be able to immediately refund every single ticket to all those affected due to the ongoing costs of our business.

But we assume that (and you guys have often confirmed it since April) that most of you would like to be part of the Wacken Open Air 2021 next year, so we can come up with what we think is a fair solution with enough options for all of you!

The official cancellation and exchange options of Wackenbus.com:

The following cancellation and exchange options were corrected on May 14th, 2020 in accordance with the law passed on that day by the Bundestag “Einführungsgesetz zum Bürgerlichen Gesetzbuche, § 5, Gutschein für Freizeitveranstaltungen und Freizeiteinrichtungen”. We are not allowed to translate it into english, so please try Google Translator to understand it.

I have bought one or more bus tickets (with or without a festival ticket) for the cancelled Wacken Open Air 2020 and would like to rebook them to bus tickets (and festival tickets) for the Wacken Open Air 2021!

  • Due to the nature of the offer of our bus trips to the Wacken Open Air, we assume that a majority of you want to take part in the Wacken Open Air 2021 and also go there with Wackenbus.com. In order to make it as easy as possible for all passengers already booked, we have therefore decided to automatically transfer all of your orders to Wacken Open Air 2021 free of charge for the time being.
    However, unless you have otherwise given us your written consent to rebook, please fill out the following DECISION FORM so that you can easily inform us of your official decision. You are also welcome to send us an email to info@wackenbus.com that you would like to agree to the rebooking of your bus tickets to 2021.
    We will be happy to send you a corresponding booking confirmation, with which you can then e.g. can take out travel cancellation insurance or “prove” to your fellow passengers that the booking has been transferred correctly.
  • You can also send us additional information within the DECISION FORM, e.g. the updated names for the personalization of the 2021 festival tickets.
  • If we have not heard from you by August 5, 2020 (return day of the originally planned Wacken Open Air 2020 bustour), we will automatically assume that you want to rebook to 2021!

I have bought one or more bus tickets (with or without festival tickets) for the canceled Wacken Open Air 2020 and do NOT want to rebook to Wacken Open Air 2021 or just want to cancel the order for any other reason.

  • In this case we offer you two options:
    • According to the “voucher solution” legally decided on May 14th, 2020 by the German Bundestag, you can exchange the full order amount for a voucher. This voucher is valid until December 31, 2021 and can be used to purchase all goods and services from the company Rockfahrzentrale UG (haftungsbeschränkt), the company behind wackenbus.com. You may use this voucher to order bus tickets for the Wackenbus 2021 and, for example, for Wackenbus 2022 from August 2021.
      If you have not redeemed the voucher by 12/31/2021, we will immediately refund the full voucher value as soon as you provide us with your account number or PayPal address.

  • Alternatively, we offer the immediate reimbursement of your order amount. The reimbursement amount will then be refunded either by SEPA real-time bank transfer or via PayPal. A festival ticket booked as part of the service is an integral part of a booked bus ticket and cannot be handed over or canceled separately! Any payment fees paid (e.g. when paying by credit card or PayPal) are non-refundable and are not included in the calculation.
    • Example:
      Price of the bus ticket including festival ticket and payment fee: 352.56 euros
      Included payment fee (4%) when paying via PayPal: 13.56 euros (non-refundable)
      Order value without payment fee: EUR 339.00
      = Amount to be refunded: EUR 352.56 minus EUR 13.56 = EUR 339.00
  • To choose one of the two options, please use our DECISION FORM or write us an email to info@wackenbus.com – Please give us the following information to ensure legitimation:
    • your order number
    • the account number or PayPal address to which we are to reimburse the refund amount
    • Please confirm that you agree to the cancellation policy.
    • Please write an email only from the email address from which you placed the order.
  • Important: If we have not heard from you by August 5, 2020 (return day of the originally planned Wacken Open Air 2020 bus trip), we automatically assume that you want to rebook to 2021!
  • Important: The conditions and deadlines that the promoter of Wacken Open Air has published on its website only apply to customers who have ordered their Wacken festival ticket directly from Metaltix.de. As a customer of wackenbus.com you have ordered a bus trip with or without a festival ticket and are not affected at all by these conditions.

What if I have paid in installments and have not yet paid all the installments?

  • If you have ordered by installment payment and have not yet transferred all the installments and you agree that you will automatically be rebooked to Wacken Open Air 2021, you have got time until 03/31/2021 to transfer the remaining amount and then take as normal at the Wackenbus and Wacken Open Air 2021. Please confirm the rebooking here with our DECISION FORM.
  • If you do NOT want to take part in the Wacken Open Air 2021, you can take advantage of one of our two cancellation offers, of course.

When can I order tickets for the Wackenbus 2021?

  • As soon as we have clarified everything necessary with the organizers of the Wacken Open Air 2021, we will offer bus tickets with or without festival tickets for the Wacken Open Air 2021 as usual, just a little earlier than usual, which you can then order regularly.

What do I need to do if I didn’t buy my festival tickets at Wackenbus.com, but at Metaltix.com, for example?

  • On May 1, 2020, the organizer released new information regarding the Wacken Open Air 2021 and the exchange options for all ticket buyers who ordered their tickets directly via Metaltix.com. If this applies to you, please take a look at this page: W: O: A 2020 & W: O: A 2021 TICKET FAQ.
  • Important: We would like to point out that this information does NOT apply to Wackenbus.com customers who ordered their festival ticket together with their bus ticket from Wackenbus.com. We will inform you accordingly in the next few days about all necessary information regarding personalization etc. and only the information on this very page applies!

How does Wackenbus.com solve the personalization of the festival tickets for the Wacken Open Air 2021?

  • Wackenbus.com works with a passenger list on which you will be entered after a successful paid order. Here we always collect the names of the passengers. Until July 15th, 2021, changing a passenger’s name is free of charge and can be easily changed via the email address that was used to order the bus tickets. According to current planning, we will only send the names to the organizer after July 15, 2021 and will receive a PDF per ticket from the organizer as a festival ticket, which we can print out on the bus or send to you by e-mail on request. On this PDF you will then see a QR code with which you will receive your festival wristband at the entry of the festival.

Souvenirs: Will it be possible to get the festival ticket and festival wristband for the canceled festival?

  • Many of you asked us whether it would be possible to get the festival ticket and the wristband for the cancelled Wacken Open Air 2020. The organizer provides these options for everyone who ordered their festival ticket directly from Metaltix.com.
  • At the moment, we can tell you the following:
    • We are currently in contact with the organizer and clarify the form in which we can also give you this option. We clarify whether we can also give you the option of ordering T-shirts etc. on Metaltix.com (e.g. with a voucher code or similar).
    • We can definitely send you the 2020 festival ticket in July. We will set up a suitable page for ordering by post in July, where you can then order the 2020 festival ticket and various other things by post. More details will follow.